Please check in 10 minutes prior to your scheduled appointment. Your prompt arrival ensures a relaxing personal experience. Arriving late will cheat you of precious minutes, as your treatment will end on time so as not to delay the next guest. We advise you to make appointments well in advance of your visit to ensure availability. As a courtesy to other spa guests, we ask that you refrain from cell phone use while at the spa.

Hours
Monday through Friday 8:00 am – 5:00 pm

Method of Payment
All treatments and products must be paid for at the time of service. We accept VISA, MasterCard, Discover, American Express, checks, cash and CareCredit.

Cancellation Policy
Should you need to reschedule or cancel your appointment, please give us at least twenty-four (24) hours notice. Individuals that cancel in less than the required time will be requested to secure future appointments by pre-paying with a credit card.

Gratuity
Prices do not include gratuity. For a job well done gratuities may be given at your discretion.

Facilities
Facial room, laser rooms, consultation room, relaxation lounge and massage chairs.

Refund and Return Policy
Refunds – We offer goods and services that are irrevocable. Therefore, we do not issue refunds for any product or service that has been injected or used in your treatment. In consenting to be treated, it is important that patients understand and accept this condition.

All treatments, procedures and pre-paid packages are non-refundable. Packages are non-transferable and must be used within one year from the date of purchase. Credit from pre-paid treatments, procedures, and or packages may be applied toward other forms of treatment(s) or product(s) only after applying the standard price of the treatment(s) that have been received.

Product Returns – You may return items within 30 days of purchase. To be eligible for a return, your product must be unused and unopened, and in the original packaging. Payment will be returned in the method by which the order was paid. We will exchange items within 30 days of purchase if they are deemed to be defective or damaged.

Gift Certificates
Gift certificates are available for all services and in any denomination and may be charged by phone. Gift-wrap service is available.

Our Staff
The members of our staff are certified both in the treatments they provide, as well as on the medical equipment they use.

CareCredit®
We’re pleased to offer our patients the CareCredit® card, North America’s leading patient payment program. The CareCredit® card is just as easy to use as a regular credit card, but it’s designed specifically for your health and beauty needs. Best of all, CareCredit® offers convenient payment plans and no hidden costs. You can even use your CareCredit® card over and over for follow-up appointments. Apply now or to learn more about CareCredit, please contact us.

What is a medical spa?

A medical spa is a facility whose medical program is run under the supervision of a licensed healthcare professional, according to the International Medical Spa Association. A Medical Spa is able to use higher-grade products and equipment as well as physician-administered Botox® and Fillers, therefore, showing greater results. The two fields of medical and luxury have converged and caused a veritable explosion, making this new trend the wave of the future.

Our Medical Spa is under the supervision of Dr. Tanya Riddle, a Board Certified Dermatologist. Therefore, we are able to perform laser treatments for various skin conditions, use medical grade skincare products and equipment, and offer physician administered Botox® and Fillers. Treatments at this level are unavailable at any day spa or salon.

Do you have to be a patient or have a prescription to receive a treatment at the Aesthetics Clinic?

You do not need to be a dermatology patient, nor do you need a prescription to visit. In fact, if you have not been here before, we encourage you to come see us.

How do I know what services are best for me?

Anyone of our spa team members can assist you in planning the perfect spa experience or treatment plan. Call us today to schedule your free beauty consultation.

What types of hair can you laser with the GentleMax Pro Plus hair reduction laser, and how many treatments will I need?

The laser only works on dark hair (not blonde or red) and only on un-tanned skin. The laser is attracted to color and cannot detect between dark hair and dark skin which can cause hyper/hypo pigmentation. All areas of the body can be lasered for hair reduction. For best results, 6-10 treatments are recommended.

Can I receive treatments at a medical spa if I am pregnant or nursing?

Yes, you are still able to receive some spa treatments while pregnant and/or nursing. There are a few treatments that you are not able to receive which are as follows: All laser treatments, certain facial treatments, and Botox® and Fillers.

Do I need to do anything special to my skin after a laser treatment?

Yes, frequent application of sunscreen is a must. Decrease exposure to the sun, as the laser compromises your skin and increases its sensitivity to the sun.

What are the benefits of Fractional laser treatments?

Smoother, fresher looking skin, improved tone and texture, reduction in the appearance of melasma, sun damage and hyper pigmentation, wrinkle reduction and improved appearance of acne and surgical scars.

Is there anything I need to do prior to a Fractional laser treatment?

Yes, two weeks prior to a Fractional Laser Treatment, you must stop all use of retinoids, glycolic, and salicylic acids. It is important to avoid sun exposure, waxing treatments, abrasive scrubs, and microdermabrasion. It is also important to let the staff know if you are susceptible to cold sores so that a prescription can be given.

What is the difference between a chemical peel and microdermabrasion?

Chemical peels “chemically” remove epidermal skin cells. This procedure involves hot sensations, itching, and sometimes burning. Microdermabrasion “mechanically” removes epidermal skin cells by abrasion. Patients can relate this feeling to the feel of a cat’s tongue licking your skin. Both treatments rejuvenate dull skin.

What if I have special health considerations?

Please notify our spa reservation team when booking if you have high blood pressure, a heart condition, recent surgeries, allergies, or if you are pregnant.

Is there an age requirement?

No. However, anyone under the age of 18 is required to have a parent or guardian’s signature before receiving any service.

When should I arrive?

For enhanced comfort and relaxation, we suggest that you arrive at least 10-15 minutes prior to your first treatment. This will allow you to enjoy the facilities.

What if I am running late for my appointment?

Arriving late will limit the time for your treatment. In order to accommodate our next guest your treatment will end at the scheduled time so the next guest will not be delayed. The full value of your treatment will be applied.

Can I use my cell phone while at the spa?

To preserve an ambiance of peace and tranquility, Aesthetics Clinic is a cell phone free environment. Kindly turn off all cell phones and electronic devices prior to entering the spa.

What about my comfort?

This is your time and your comfort is truly important to us. Whether it is the room temperature, the amount of pressure, or the volume of the music, please notify us at any time of any discomfort or preferences.